General / FAQ

General

  • Close/Reopen does not work in Threads.

  • Check your custom permission setup in Settings, it might be complicated to understand at first, but you will get used to it.

FAQ

What is a modal/ Only One Mode / Autoclaim / Closerequest?

You can read this in Concepts.

Autoclaim doesn't work for me, why?

  1. Make sure you have the claim permission. Ask the creator of the settings to check if they set the permissions correct.

  2. Make sure autoclaim is enabled.

If the system still doesn't work, please contact support

Support

How do I access a modal field value within the opening embed?

You can access the value by using this placeholder in the opening embed: {{modal[custom_id]}} Replace custom_id with your Custom ID provided in the Add modal field process: Adding a Modal Field

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